Communication Skills
Being able to communicate well is fundamental to your success in life.
When we communicate well with someone, we just click, we really connect with them and it feels that we really get along!
Often we don’t think about how we communicate, we simply do it. We usually just type an email and send it, without giving a second thought about how it’s going to be received. But what happens when it goes wrong? When the process doesn’t go so smoothly, we feel that people just don’t ‘get us’, and it can be confusing to understand why.
Get on better with people, learn to communicate!
This workshop is invaluable for anyone who wants to strengthen their communication skills and enhance their ability to interact with others. Together, we learn how to get your message across in the best way possible. We tune into some important listening skills, we discover the secrets of body language, and what messages you are really giving out.
Communication SkillsFace to Face CommunicationUnderstanding Body Language & Non‑verbal Communication
Communicating Confidently
The Impact of Behaviour on Communication
Verbal CommunicationImproved Verbal Communication
Developing Better Listening Skills
Communicating Better Over the Telephone
Written CommunicationWriting Better Emails
Grammar and Punctuation
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This is a full-day course, and is limited to a maximum of 8 delegates.
This course is designed to facilitate some open discussion and group work, however, it will NOT involve delegate role-play.
Face to Face CommunicationUnderstanding Body Language & Non‑verbal Communication· First impressions · Establishing good rapport · Being aware of what your body is saying · Observant body language, eye contact & personal space · How you wish to portray yourself, presenting yourself successfully and personal branding Communicating Confidently· Being more assertive · Increasing confidence and learning to speak out when necessary · Having a positive attitude and conveying ideas in a positive way · Communicating in a professional manner · Giving effective feedback · Moderating your language to sound less aggressive The Impact of Behaviour on Communication· Understanding how your behaviour impacts on others · Seeing things from other points of view |