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Communication Skills

Communication Skills

Being able to communicate well is fundamental to your success in life.

When we communicate well with someone, we just click, we really connect with them and it feels that we really get along!

Often we don’t think about how we communicate, we simply do it.  We usually just type an email and send it, without giving a second thought about how it’s going to be received. But what happens when it goes wrong? When the process doesn’t go so smoothly, we feel that people just don’t ‘get us’, and it can be confusing to understand why.

Get on better with people, learn to communicate!

 This workshop is invaluable for anyone who wants to strengthen their communication skills and enhance their ability to interact with others. Together, we learn how to get your message across in the best way possible.  We tune into some important listening skills, we discover the secrets of body language, and what messages you are really giving out.

Communication Skills

Face to Face Communication

Understanding Body Language & Non‑verbal Communication

  • First impressions
  • Establishing good rapport
  • Being aware of what your body is saying
  • Observant body language, eye contact & personal space
  • How you wish to portray yourself, presenting yourself successfully and personal branding

Communicating Confidently

  • Being more assertive

  • Increasing confidence and learning to speak out when necessary

  • Having a positive attitude and conveying ideas in a positive way
  • Communicating in a professional manner
  • Giving effective feedback
  • Moderating your language to sound less aggressive

 The Impact of Behaviour on Communication

  • Understanding how your behaviour impacts on others
  • Seeing things from other points of view

Verbal Communication

Improved Verbal Communication

  • The effect of the words we use
  • Asking the right questions at the right time

Developing Better Listening Skills

  • Hearing vs. Listening
  • Improving your active listening skills

Communicating Better Over the Telephone

  • Using your voice more effectively
  • Positive and friendly interaction
  • Choosing your words
  • Effective greetings & closings

Written Communication

Writing Better Emails

  • Better Email structure and content
  • Tips to getting your emails read
  • Using the subject line to its maximum advantage
  • Using effective subtitles to allow scannable text
  • ‘Chunking’ your paragraphs
  • The inverted pyramid
  • Using short, easy to understand sentences
  • Readability statistics
  • Tips for using Outlook Efficiently

Grammar and Punctuation

  •  Common mistakes with grammar and punctuation

 

This is a full-day course, and is limited to a maximum of 8 delegates. 

This course is designed to facilitate some open discussion and group work, however, it will NOT involve delegate role-play.

Face to Face Communication

Understanding Body Language & Non‑verbal Communication

·    First impressions

·    Establishing good rapport

·    Being aware of what your body is saying

·    Observant body language, eye contact & personal space

·    How you wish to portray yourself, presenting yourself successfully and personal branding

Communicating Confidently

·    Being more assertive

·    Increasing confidence and learning to speak out when necessary

·    Having a positive attitude and conveying ideas in a positive way

·    Communicating in a professional manner

·    Giving effective feedback

·    Moderating your language to sound less aggressive

The Impact of Behaviour on Communication

·    Understanding how your behaviour impacts on others

·    Seeing things from other points of view

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Get in touch...

  
 

Drop me a line:
     info@crystalcleartraining.co.uk

Let's chat:
     07989 473893.

 Address:
3 Bury Lane,
Stanton, Suffolk
IP31 2DF
United Kingdom