Dealing with Challenging People

Dealing with Challenging People Course

Learn how best to deal with challenging behaviour!

Many of us face difficult exchanges with colleagues which, if not handled properly, can have serious repercussions for the whole team.

This course will equip you with tools and techniques for dealing with different types of situation, giving you the confidence and understanding you need for effective management of difficult situations.

Handle conflict effectively.

You will learn how to effectively communicate with difficult team members whilst ensuring a positive outcome.

Dealing with Challenging People

Dealing with Difficult People at Work

  • Effective strategies for dealing with difficult personality types.

Managing Performance Problems

  • When promotions happen to incompetent people
  • The mistakenly promoted employee
  • The unfortunately promoted colleague
  • The self-doubting hard-worker
  • Dealing with unacceptable work speeding up slow workers

Common Difficulties and Coping Strategies

  • Techniques and strategies for dealing with common difficulties

Handling Conflict

  • Different behaviour styles for handling conflict
  • Understanding behaviour five common reactions to conflict
  • Improving the process for handling conflict and difficult people


This is a full-day course, and is limited to a maximum of 8 delegates. 

This course is designed to facilitate some open discussion and group work, however, it will NOT involve delegate role-play.


Get in touch...


Drop me a line:

Let's chat:
     07989 473893.

3 Bury Lane,
Stanton, Suffolk
IP31 2DF
United Kingdom