Dealing with Challenging People
Learn how best to deal with challenging behaviour!
Many of us face difficult exchanges with colleagues which, if not handled properly, can have serious repercussions for the whole team.
This course will equip you with tools and techniques for dealing with different types of situation, giving you the confidence and understanding you need for effective management of difficult situations.
Handle conflict effectively.
You will learn how to effectively communicate with difficult team members whilst ensuring a positive outcome.
Dealing with Challenging PeopleDealing with Difficult People at Work
Managing Performance Problems
Common Difficulties and Coping Strategies
Handling Conflict
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This is a full-day course, and is limited to a maximum of 8 delegates.
This course is designed to facilitate some open discussion and group work, however, it will NOT involve delegate role-play.