Customer Care Course

Customer Care

Customer Care should be a major strategy for increasing your market share.

Not only does it attract new customers but more importantly, it encourages loyalty from your existing customers.

Finding new customers is an expensive business, whereas the cost of selling to an existing customer is almost nil. Satisfied customers will recommend your product to others.

This course is both inspiring and motivational. It looks at new ways to provide your customers with excellent customer service, and improve your competitive edge by OUTSHINING your competitors.

Everyone who interacts with a customer in any way should attend this course!


Customer Care

The Importance of Customer Care

  • Understanding Customer Care
  • Why customer service matters
  • What do our customers expect from us?

Create the Right Impression

  • Promoting a quality image
  • First impressions & dress code
  • A memorable welcome
  • Acknowledging your customer, engaging with them & establishing rapport
  • Receiving clients professionally

Interpersonal Skills

  • Demonstrating a positive attitude
  • Making customers feel special
  • Developing effective listening Skills
  • Body Language

The Customer Charter

  • What do you promise your customer?
  • Do you have agreed Service Level Agreements?

Customer Care Essentials

  • A reminder of the Golden Rules of customer care.

Customer Feedback & Social Media

  • Making it easy for your customers to give you feedback.
  • Monitoring & using Social Media for Customer Care purposes

Follow Up

  • Effective After Sales Service
  • Stay in-touch.

Effective Telephone Care

  • Telephone best practice
  • Transferring calls professionally
  • Importance of your voice
  • Telephone messages & effective voicemail

Internal Customers

  • Who are your internal customers?
  • Understanding how your role impacts on others ability to perform their role.


This is a full-day course, and is limited to a maximum of 8 delegates. 

This course is designed to facilitate some open discussion and group work, however, it will NOT involve delegate role-play.


Get in touch...


Drop me a line:

Let's chat:
     07989 473893.

3 Bury Lane,
Stanton, Suffolk
IP31 2DF
United Kingdom