Handling Customer Complaints Course
Handling customer complaints can be a very stressful experience. In today's business environment, Customer expectations are extremely high. Their demands for quality, speed, delivery and cost control have increased, and they complain more than ever when their expectations are not met. If a customer feels that their complaint is not being dealt with professionally and effectively, they will take their custom elsewhere. We don't want that.
Gain confidence in dealing with complaints...
This course gives you a step-by-step process that works well for dealing with customer complaints. It will help you to stay calm under pressure, not to over react, and to remain professional when managing issues.
Handling Customer ComplaintsHandling Customer Complaints
A step-by-step process for dealing with complaints
Tips for Handling Different Types of Customers
Customer Feedback & Social Media
Remaining Calm & Not Over-reacting
Generating Customer Loyalty
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This is a full-day course, and is limited to a maximum of 8 delegates.
This course is designed to facilitate some open discussion and group work, however, it will NOT involve delegate role-play.